Returns Policy

At BLG Creations, every item is handmade with care, including polymer clay earrings, bookmarks and gifts. We hope you love your order, but if something is not quite right, please read the policy below and get in touch so we can help.

Change-of-Mind Returns

If you have changed your mind about a non-personalised item, please contact us within 14 days of receiving your order. Once you have told us you would like to return an eligible item, it should be sent back to us within a further 14 days.

Returned items must be unused, unworn, in their original condition and, where applicable, in their original packaging. We reserve the right to reduce or refuse a refund if an item is returned used, damaged, incomplete or not in a resaleable condition.

Items That Cannot Be Returned Unless Faulty

For hygiene reasons, pierced earrings cannot be returned once they have been opened, tried on or worn, unless they are faulty. Personalised, customised or made-to-order items also cannot be returned for a change of mind unless they arrive faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order details and clear photographs of the issue. We will review the problem and, where appropriate, offer a replacement, repair, refund or another suitable solution.

Please do not return a faulty or damaged item before contacting us, as we may need photographs or further details to resolve the matter quickly.

Return Postage

For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked or proof-of-postage service, as we cannot be responsible for items that are lost or damaged on their way back to us.

If an item is confirmed to be faulty, damaged or incorrect, we will discuss the most appropriate return or replacement arrangement with you.

Refunds

Once we receive and inspect an eligible returned item, we will let you know whether the refund has been approved. Approved refunds will be processed using the original payment method. Please allow time for your bank or payment provider to process the refund.

Where a refund is due for a change-of-mind return, the original standard delivery cost will be refunded where required by law. Any upgraded, express or premium delivery charges may not be refunded beyond the standard delivery amount.

How to Request a Return

1. Contact BLG Creations via orders@blgcreations.co.uk within the relevant timeframe with your order number and reason for return.
2. Wait for confirmation before sending anything back.
3. Pack the item securely and return it in its original condition and packaging where possible.
4. Keep proof of postage until your return has been received and resolved.

Questions

If you have any questions about your order or this returns policy, please contact BLG Creations before making a return. We are always happy to help. You can reach us at orders@blgcreations.co.uk.